HP Envy 14 Hangs when playing music or videos?

There really isn't too much detail to this question. Basically, If I'm watching videos or listening to music (what the laptop is advertised to do exceptionally) my computer just kind of hangs very often. Like, say I'm on iTunes listening to music, it'll give me a little mini freeze and will resume being able to work anywhere between 5 sec-5 min later, and then sometimes it even blue screens! Watching videos is no exception. If I'm trying to watch stuff on iTunes (1st season of Torchwood in Standard Definition, to be exact), or even watching YouTube videos on occasion, my laptop will hang until the end of the video frequently (if on youtube) and will hang the video and catch up if watching Torchwood on iTunes. What can I do to fix this?HP Envy 14 Hangs when playing music or videos?
return it and get a new one call hp tech support
Still not enough details to work on your question. Try backing up all your important data and reset the computer to factory defaults.



1. Turn on or reboot/restart the computer.

2. Tap the F10 key repeatedly once you see the HP logo until the recovery screen appears. On some models it may be the F11 key. This must be done before your operating system begins to load. If you see the Windows logo appear on screen, you'll have to restart and try again.

3. When the recovery screen appears, press "Next" and then "Yes" to perform a non-destructive recovery.

4. To perform a destructive recovery, click "Advanced" and then "Yes".

5. After the recovery is finished, the laptop will reboot.



Of course you will need to reinstall your additional drivers and applications after resetting the laptop.



If the problem persists, send it to the shop. If still under warranty, take it back to the dealer.HP Envy 14 Hangs when playing music or videos?
Laptop hang issues can be a frustrating issue for the user and a tedious problem for a technician. The variety of causes for this event are staggering, but many can be diagnosed in a few simple steps.



Peripheral Issues

USB drives, inserted before boot, will cause a hang. Remove all such devices and media (such as CDs and floppy disks) before booting your laptop.



Software Causes

Press "F8" at boot and press "Last Known Good Configuration" to take your laptop to a previous working boot. Starting your laptop in "Safe Mode" by pressing "F8" at boot will help you check for software causes for a hanging laptop. By turning off unnecessary processes, this mode allows you to run anti-spyware and antivirus software to clear malware that hinders performance. Perform a check disk by right-clicking on your "C Drive" found in "My Computer." At the "Properties" link, press the "Tools" tab to schedule error checking. Reboot your laptop and let it perform this check.



Hardware Causes

Verify that your RAM is seated correctly by removing it carefully from under its access door on the bottom of your laptop and reinserting it. Do not touch its gold contact points, as this may damage the memory. Download the hard drive manufacturer's diagnostic software to test the integrity of the hard disk. If you have access, run a professional hardware diagnostic suite to check the motherboard and CPU. Boot with the battery removed to verify that there is not an issue with power conflicts.



Final Considerations

Checking the "Event Viewer from Administrative Tools" located in "Control Panel" (XP only) can also shed light on potential causes. Performing a repair installation of Windows can address missing files, registry errors and corrupted system files without damaging your data. This process requires your original Windows disks but is often quite useful.